GUARANTEE

GUARANTEE

Tiles are produced by hand, using natural raw materials. Therefore, please take into account that the thickness, size and minimum hue of each patch can be different. The dimensional tolerance on the webside, in the catalog or in the sample can hesitate by + -2%. It doesn’t basis for a complaint.

When ordering tiles, we make sure that when they are intended for one room and we should order them in one order. After receiving tiles, it’s also very important to ckeck the parcel in the presence of the courier, whether the goods haven’t been damaged during transport. Within 14 days of purchase, we should also check color and pattern selected tiles. We should also check suitable dimensions (taking into account the tolerance mentioned above). Non-compliance with above conditions doesn’t basis for a complaint.

 

The guarantee doesn’t cover tiles damaged during incorrect installation, for example in the case of using inappropriate mortars, wrong tools, mechanical damage such as scratches, breaks, flooding with liquids. The guarantee also doesn’t cover non-compliance time of the glue absorption and non-compliance with rules concerning the gluing and grouting process.

COMPLAINTS

COMPLAINTS

We should submit complaint in writing to the seller’s address within 14 days from the date discovered defect. Please use the application form below. The letter must include:

– order number

– the symbol and name of the tile

– the number of defective patches

– photos of damage

The seller has the right to check tiles in order verify the legitimacy of the complaint.

If the complaint is found to be justified, the Customer has the right to replace the defective tile or tiles on the same without defects or price reduction of the product or products.

PAYMENT

FORM OF PAYMENT

We accept forms of payment such as:

– fast online transfer (24 transfers)

– payment by blik

– traditional bank transfer

– cash on delivery (when paying in cash, please contact us directly by phone or e-mail)

Kafle ceramiczne
Kafle ceramiczne
Kafle ceramiczne
Kafle ceramiczne

DELIVERY

COSTS AND FORM OF DELIVERY

COSTS:

Samples – delivery PLN 10.00

Purchase of tiles up to PLN 1000.00 – delivery PLN 25.00

Purchase of tiles over PLN 1000.00 – delivery free

FORMS

Package – each package up to 30 kg

Pallet – a package of 120 cm x 80 cm or 80 cm x 60 cm

COURIER COMPANIES IN POLAND

Kafle ceramiczne
Kafle ceramiczne
Kafle ceramiczne

FOREIGN SHIPMENT

Ordering outside Poland please first contact us by e-mail: 

sklep@decoriastudio.com 

You will receive an individual valuation for delivery costs.

COURIER COMPANIES ABROAD

ORDER

ORDER COMPLETION TIME

Due to the fact that tiles are made by hand, what is related to the individuality and originality each of the, please be patient while waiting. We set the waiting time individually depending on the size of the order.

It is also possible to prepare an order within the time limit set by you, to be agreed individually. About the specific date of the order, on which you want to be made, please inform us in a message to the following address: sklep@decoriastudio.com